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Privacy Policy & Cookies

Last updated: November 2024

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account: Name, email address, password
• Make a purchase: Billing information, payment details (processed securely by our payment processor)
• Contact support: Messages, screenshots, system information
• Participate in surveys: Feedback, preferences, suggestions

1.2 Information Collected Automatically

When you use SizeWise, we automatically collect:

• Usage data: Features used, session duration, interaction patterns
• Device information: Operating system, browser type, device identifiers
• Log data: IP address, access times, error logs
• Performance data: Crash reports, software performance metrics

1.3 Trading Data

SizeWise processes your trading-related information:

• Risk parameters: Account size, risk percentage, position sizes
• Trading platform connections: Platform type, API credentials (encrypted)
• Calculation history: Previous position size calculations and settings

2. How We Use Your Information

We use the collected information for:

2.1 Service Provision

• Creating and managing your account
• Processing payments and transactions
• Providing customer support
• Delivering software updates and new features
• Synchronizing settings across devices

2.2 Service Improvement

• Analyzing usage patterns to enhance user experience
• Identifying and fixing bugs or technical issues
• Developing new features based on user needs
• Optimizing software performance

2.3 Communication

• Sending important service announcements
• Providing technical support
• Sending promotional emails (with your consent)
• Requesting feedback and conducting surveys

2.4 Security and Compliance

• Preventing fraud and unauthorized access
• Enforcing our Terms of Service
• Complying with legal obligations
• Protecting our intellectual property

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

3.1 Service Providers

• Payment processors: Stripe, PayPal (for transaction processing)
• Cloud hosting: AWS, Google Cloud (for data storage)
• Email services: SendGrid, Mailchimp (for communications)
• Analytics: Google Analytics, Mixpanel (for usage analysis)

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Investigate fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic functionality, login, and security	Session/Persistent
Performance Cookies	Analyze how users interact with our service	Up to 2 years
Functional Cookies	Remember your preferences and settings	Up to 1 year
Marketing Cookies	Track visits across websites for advertising (with consent)	Up to 1 year

4.3 Managing Cookies

You can control cookies through:

• Browser settings (to block or delete cookies)
• Our cookie consent banner (to customize preferences)
• Opt-out tools for analytics (Google Analytics opt-out)

Note: Disabling essential cookies may affect service functionality.

5. Data Security

We implement industry-standard security measures:

5.1 Technical Safeguards

• Encryption: TLS/SSL for data in transit, AES-256 for data at rest
• Access controls: Role-based permissions and authentication
• Secure storage: Encrypted databases with regular backups
• Monitoring: 24/7 security monitoring and intrusion detection

5.2 Organizational Safeguards

• Employee training on data protection
• Limited access to personal information
• Regular security audits and assessments
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format

7.2 Correction and Update

• Update your account information
• Correct inaccurate data

7.3 Deletion

• Request deletion of your account and data
• Note: Some information may be retained for legal compliance

7.4 Objection and Restriction

• Opt-out of marketing communications
• Restrict certain data processing activities
• Object to automated decision-making

7.5 Exercising Your Rights

To exercise these rights, contact us at: sizewise.technologies@gmail.com

We will respond to requests within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• EU-US Data Privacy Framework compliance
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities

9. Children's Privacy

SizeWise is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

California residents have additional rights:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Access personal information
• Request deletion of personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

• Legal basis for processing (consent, contract, legitimate interest)
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority
• Data Protection Officer contact information

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or service notification.

Continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy:

Email: sizewise.technologies@gmail.com

Address:
SizeWise Technologies
Al Maktoum Street 142
Dubai, UAE
United Arab Emirates